Customer service nightmare
If you've had a bad customer service experience, check out this person's torement. According to this story, here is her history with the Best Buy customer service department regarding her broken computer:
“On July 11, I contacted the (store’s) helpline and was instructed by ‘Agent David Goodfellow’ that it would be ‘ready within days,’” she wrote to the firm in a letter dated Aug. 24. “I called the service line again on July 19, and was told by a female agent that the computer appeared to be at the ‘Louisville Services Center since July 4.’ On July 25, I called again and spoke to Brenda, who transferred me to Daniel. Daniel confirmed that a ‘part had just been ordered. It should leave Louisville soon.’ …When I heard nothing further, I called yet again on Aug. 7 and spoke with Ashley. When she could not confirm any additional information, I asked to speak to a manager. I was told the manager, ‘Marsha,’ was in a meeting. I asked her to call ASAP. My call was not returned, so I called again on Aug. 9. I explained the whole situation yet again to ‘Cicero,’ who indicated that there seemed to be a problem.”
Yeah. The computer was lost. But I don't think she'll get a $54 million refund.